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Sales Supervisor
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This post has expired! It was posted more than 183 days ago.

Koodo Mobile is a Canadian mobile brand started by Telus in 2008, leading the customer experience with a straightforward service, support community and a Tab Plan to build credit towards a new phone.

Koodo Mobile Sales Supervisor provides assistance in the direction and leadership to a Koodo Mobile Store; drives sales & profitability; provides exemplary guest service, ensures operational standards; recruits, staffs, coaches and develops sales associates as a part of our Succession Plan; meets or exceeds divisional and store sales and profitability goals. 

Key Rsponsibilities:

         Formulate policies

         Delegate daily duties to subordinate staff as per priorities

         Monitor inventories and plan supplies

         Review, evaluate and amend office procedures

         Assisting Manager by completing all assigned duties

         Handle customer issues, resolution and communicate escalated issues to superiors

         Supervise sales associates

         Assist with sales associates' questions, concerns and product/service related questions

         Create reports showing sales %, adherence, and attendance 

         Confirm all employees adhere to company policies and work procedures

         Communicate all employee relation issues, concerns and incidents to superiors

         Deliver positive feedback, Employee rewards and customer recognitions to employees



         1+ years demonstrated supervisory/management experience in a retail sales environment or similar fast paced, customer service environment

         Previous experience in a retail sales environment with increasing levels of responsibility and strong working knowledge of general retail practices and procedures.

         Demonstrated ability to effectively lead/direct, coach and train others in a retail setting, and the ability to relate well using communication, interpersonal, diplomacy and related skills required.

         College diploma in business management or equivalent experience

         Excellent communication skill both with customers and teammates

         Solid computer proficiency

         Able to work in various locations

         Own transportation is an asset


Position Type

Permanent, Full-Time- 30-40 hours per week

Salary $17-19.50 (CAD) per hour


Vacancies: 2


Working Conditions:

·         Flexibility in work schedule is required including the ability to work extended hours, weekends, and holidays as operational need may require.

·         Require to work two or more stores

·         Occasionally on call shift at night or/and weekend


Job Location

Koodo Mobile

7181 Yonge st. Unit 41, Thornhill ON L3T 0C7

Tel:  (289) 597-6799


We thank you for your interest, however, we will be contacting only those candidates who have been selected for the next steps.


Please submit your resume

by email to


Job Title Sales Supervisor
Date Posted 2017-Nov-29
Expiry Date 2018-May-22
Ad ID:11537
Post Details
Posted By Koodo Mobile
City or Province Thornhill
Location Ontario
Job Type Full-time
Classification Sales and Retail